At Trinketz, we are committed to providing you with the finest quality handmade paper journals and gift items. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your confidence and peace of mind.
1. Eligibility for Refund:
- Refunds are applicable within 30 days from the date of purchase.
- To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiation of Refund:
- To initiate a refund, please contact our customer support team at [email protected] with your order number and a brief explanation of the reason for the return.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or not as described.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please provide photographic evidence within 48 hours of receiving the product. We will promptly assess the situation and offer a replacement or a full refund, including return shipping costs.
5. Processing Time:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds will be processed within 7 business days of approval.
6. Refund Method:
- Refunds will be issued via the original payment method used during the purchase.
7. Non-Refundable Items:
- Personalized or custom orders are non-refundable unless they arrive damaged or defective.
8. Late or Missing Refunds:
- If you haven’t received a refund within the stipulated time, please check with your bank or credit card company. If the issue persists, contact us at [email protected].
9. Changes to This Policy:
- Trinketz reserves the right to amend or update this refund policy at any time. Any changes will be posted on this page.
By making a purchase on Trinketz, you acknowledge and agree to abide by the terms of this refund policy.
If you have any questions or concerns regarding our refund policy, please contact us at [email protected]. We are here to assist you in any way we can.
Thank you for choosing Trinketz. Your satisfaction is our priority.